DEFECTIVE GOODS: GUARANTEE CRITERIA

Healthy Souls Apparel is guaranteed against manufacturer’s defect (from date of purchase) for a maximum of:

Three months for Flip Flops
30 days for Apparel

Product covered by the Healthy Souls guarantee will be replaced at Healthy Souls discretion.

FLIP FLOPS:

The following defects are covered by the Healthy Souls guarantee when claims are made within the guarantee time:

Loose weaving on straps (new sandals only)
Straps/buckles pulling out (Where soles are not severely worn)
Delamination of layers (repairable)
Glue on the straps (glue rubs off of the sole - new sandals only)
Stitching coming undone on logo (new sandals only)
Stitching coming undone on any part of straps (sandals)

APPAREL:

The following defects are covered by the Healthy Souls guarantee when claims are made within the guarantee time:

Fraying of fabric and trims (not following wash care instructions will not fall under this warranty)

WHAT'S NOT COVERED:

The following are NOT covered by the Healthy Souls guarantee nor are the above covered when any of the following are prevalent:

Fraying of straps/shoe uppers due to use/abuse
Deterioration as a result of water abuse
Sole wearing out or worn through
Skateboard/bicycle abuse
Cuts, scratches, burns, etc.
Shrinkage from overexposure to extreme heat
Damage caused by negligence, misuse or alteration of products
Damage caused by wetting non-waterproof products
ANY PROBLEM NOT LISTED ABOVE WILL BE EVALUATED ON AN INDIVIDUAL BASIS BY HEALTHY SOULS APPAREL.

If your Healthy Souls Apparel Product has any of the above defects, Please contact Healthy Souls Apparel Customer Service Via Email at sales@healthysouls.org